Privacy Policy

Information We Collect

We gather the details necessary to create and manage your account, provide our services and meet regulatory obligations. This typically includes your full name, date of birth, residential address, email address, telephone number and payment information. To comply with licensing requirements and prevent fraud, we may also request identity verification documents such as a passport, driving licence or utility bill.

In addition to information you provide directly, we automatically collect technical data when you visit our site. This includes your IP address, login information, browser type and version, operating system, device identifiers, time zone settings and pages visited. We also record your gaming activity, including deposits, withdrawals, bets placed and session duration.

How We Use Your Information

Your personal data allows us to deliver a secure and personalised experience. We use it to verify your identity, process transactions, administer promotions, provide customer support and improve our platform. Marketing communications are sent only where you have given clear consent or where we have a legitimate interest and you have not opted out.

All processing is carried out in accordance with applicable data protection rules. We rely on several lawful grounds including contractual necessity, legal obligations, legitimate business interests and, where required, your explicit consent.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected partners who help us operate the casino, including payment service providers, identity verification agencies, hosting companies, analytics partners and professional advisers. Each partner is contractually obliged to keep your data secure and use it only for the purposes we specify.

We may also disclose information where we are legally required to do so, for example to licensing authorities, law enforcement agencies or regulators when we have a genuine reason to believe disclosure is necessary to protect our rights, your safety or the safety of others.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable certain functions, analyse traffic, personalise content and measure advertising effectiveness. Some cookies are essential for the site to work properly, while others help us understand how visitors use our services so we can make improvements.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain categories of cookies may limit the functionality available to you.

Data Security

We take the protection of your information seriously and have put in place appropriate technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. These include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your personal data, no system can guarantee complete security. You are responsible for keeping your account password and login details confidential.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold, request correction of inaccurate data, request deletion where we no longer have a lawful reason to keep it, and object to or restrict certain types of processing.

To exercise any of these rights, simply contact our customer support team. We will respond promptly and in accordance with legal requirements. In some cases we may need to ask for proof of identity before proceeding with your request.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses or other approved mechanisms that protect your information to the same high standard applied within the UK.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. When we no longer need your information, it is securely deleted or anonymised.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We recommend that you review this policy periodically so you remain aware of how we use your information.

Contact Us

If you have any questions about this privacy policy or the way we handle your personal data, please contact our support team through the live chat facility or by email using the details available on our website. We will be happy to assist you.